If you are not satisfied with your Moissanite By Design order, you have 30 days to return it to us for a refund or exchange, subject to an inspection. If 30 days have gone by since your purchase was delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges We only replace items if they are defective or damaged and exchange them for the same item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@moissanitedemo.co.za
Sale items Only regular priced items may be refunded, unfortunately custom made, personalised and sale items cannot be refunded.
Shipping To return your product, contact us at info@moissanitedemo.co.za and we will send you further instructions and a return address. Moissanite By Design will not be liable for the shipping and insurance costs for any parcels returned for a refund, and exchange or a resizing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Since you will be shipping valuable items, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Replacement items will be re-made to order and sent back to you in 2 – 3 weeks.
